WE SEEK CUSTOMER SATISFACTION THROUGH THE IMPLEMENTATION OF TECHNICAL ASSISTANCE PROCESSES, THAT ALLOW A QUICK AND EFFECTIVE REPAIR OR REPLACE OF THE EQUIPMENT.
The warranty of multimedia kiosks manufactured / sold and components is 1 year against manufacturing defects and if there is no indication in the contracts, all other equipment / components that are part of the kiosks have 1 year warranty against manufacturing defects. This period can be extended.
The warranty only covers any equipment defects that occur during the same period (1 year) and is closely limited to the free replacement of parts with manufacturing defects.
These substitutions can only be made when the pieces with manufacturing defect are returned to Partteam Group | OEMKIOSKS facilities.
The warranty of any equipment does not cover normal wear caused by its use over time, and the following points:
- Repair of damage caused by any accident or caused by majeur forces;
- Improper wiring or misuse by the CUSTOMER;
- Weaknesses in the electrical installation supply;
- Intervention by persons outside PARTTEAM GROUP;
- Any other action of the responsibility of the CUSTOMER;
- Supply and installation of toners;
- Correction of errors caused by the use of operating supplies not conforming to those who are specified by the manufacturer;
Still left an explanation, that the warranty of the equipment is only against manufacturing defects, begining on the sales date (invoice date) and not considered the anomalies caused by mishandling or wear the equipment. All periods presented are for consumers guarantees, while business customers (companies) under the warranty provided by each manufacturers. In some specific cases the warranty of the equipment begins from the date of manufacture of the equipment (example: air conditioning).
Any damage, in the warranty period, which was from the responsibility of the CUSTOMER, will be charged upon budget to the customer.
All transportation costs involved in travel / transportation equipment to Partteam Group facilities are paid by the customer.
Partteam is not responsible for customs duties or any finantial or other costs related to importing devices into customer country. Customer voids the warranty by unauthorized service or tampering with the equipment in any manner not presented in the techical service manual.
If order is made by a reseller, he is free to form his contracts with his customers, namely the warranty duties, but must consider the applicable law and the commercial practice usual in the business concerned and also the warranty conditions presented by Partteam Group. Dealer will, while selling the products, point out in an appropriate way that warranty claims of the customer have to be directed to the reseller and not to Partteam Group. In the event of warranty claims the reseller shall not be entitled to refer the customer directly to Partteam Group.